Zyra Mental Health FAQ

Question 1

Getting Started

Accepted Answer

What should I expect at my first appointment? Your initial evaluation is a comprehensive 60-minute session where we'll discuss your history, current concerns, and treatment goals. We'll develop a personalized care plan together, which may include medication, therapy, lifestyle changes, or a combination approach. There's no need to prepare anything specific — just come ready to share what's been on your mind. How long until I can get an appointment? We strive to offer same-week availability for new patients. Most new patient evaluations can be scheduled within 3–5 business days of your initial inquiry. Call us or submit a contact form and our intake team will reach out within one business day. What ages do you treat? We specialize in adult psychiatry, treating patients 18 to 64 years of age. Do I need a referral to make an appointment? In most cases, no referral is needed. However, some HMO insurance plans require a referral from your primary care physician. Check your insurance card or call your insurer to confirm. Our intake team can also help clarify this when you reach out. What conditions do you treat? We treat a broad range of mental health conditions in adults, including depression, anxiety disorders, bipolar disorder, ADHD, PTSD, OCD, mood disorders, and more. If you're unsure whether your concern falls within our scope, reach out — We're happy to discuss your situation.

Question 2

Appointments & Telehealth

Accepted Answer

Can I do appointments virtually? Absolutely. We offer secure, HIPAA-compliant telehealth appointments for both initial evaluations and follow-ups. Telehealth visits are covered by most insurance plans at the same rate as in-person visits. You can attend from the comfort of your home, office, car, or any other safe, quiet spot where you can speak privately using a phone, tablet, or computer. Please note that a telehealth evaluation does not guarantee a diagnosis or prescription. Controlled medications, including stimulants, are prescribed only when clinically appropriate and legally permitted, and an in-person examination or referral may be required depending on your location and applicable law. How do I join a telehealth appointment? After scheduling, you'll receive a secure link via email. At your appointment time, click the link to join your video session. We recommend testing your camera and microphone beforehand. A stable internet connection and a private, quiet space are all you need. What is your cancellation policy? We ask for at least 24 hours notice if you need to cancel or reschedule. Late cancellations or no-shows may be subject to a fee. We understand that life happens — please contact us as early as possible if you need to make a change. How often will I need to come in? Visit frequency depends on your individual treatment plan. Typically, new patients are seen more frequently at the start (e.g., bimonthly or monthly) and then transition to monthly to quarterly maintenance visits as things stabilize. Your clinician will work with you to find the right schedule. Are in-person appointments available? Yes. We have two office locations in Ohio — one in Columbus and one in the Cleveland area (Westlake). You can choose whichever option is most convenient, or mix in-person and telehealth visits depending on your needs.

Question 3

Treatment & Medication

Accepted Answer

Will you coordinate with my therapist or primary care doctor? Yes, integrated care is a cornerstone of our practice. With your written consent, we coordinate as needed with your other providers — therapists, primary care physicians, specialists — to ensure a cohesive and comprehensive treatment approach. Do you provide therapy, or just medication management? We offer both. Our psychiatric evaluations and medication management are core services, and we also offer psychotherapy. Many patients benefit from a combination of therapy and medication when appropriate. If therapy is not part of your plan with us, we can provide referrals to trusted therapists in your area. How long will I need to be on medication? This varies widely depending on the condition, severity, and your response to treatment. Some conditions benefit from short-term medication use, while others require longer-term management. Your clinician will discuss a personalized timeline and revisit this with you as your treatment progresses. What if the first medication doesn't work? It's not uncommon to try more than one medication before finding the best fit. Your clinician will closely monitor your response and adjust your treatment plan as needed. We take a collaborative approach — your feedback about how you're feeling is a critical part of guiding treatment. Do you offer Medication-Assisted Treatment (MAT)? No. Zyra Mental Health does not provide Medication-Assisted Treatment (MAT) for substance use disorders. Our practice focuses on adult outpatient psychiatric care for conditions such as depression, anxiety, ADHD, and mood disorders. If you are seeking treatment for opioid or alcohol use disorder, we encourage you to contact a provider or program that specializes in addiction medicine, or call the SAMHSA National Helpline at 1-800-662-4357 for free, confidential referrals. Can you simplify my medication regimen or help me discontinue medication? Yes. Simplifying and deprescribing is an important part of good psychiatric care. If you're taking multiple medications or feel you may no longer need one, your clinician will review your full regimen, assess what's still beneficial, and work with you to safely streamline or taper medications when appropriate. Any changes are made gradually and carefully, with close monitoring, to support your stability and well-being.

Question 4

Insurance & Billing

Accepted Answer

What insurance plans do you accept? We accept most major commercial insurance plans including Aetna, UnitedHealthcare, Cigna, Anthem, and Medical Mutual. We also offer self-pay rates. Visit our Insurance page for full details and our free benefits verification service. Do you accept Medicaid or Medicare? At this time, we do not accept Medicaid or Medicare. If you have one of these plans, please contact us to discuss self-pay options. Will you verify my insurance before my appointment? Yes — complimentary benefits verification is a standard part of our intake process. We'll contact your insurer to confirm your coverage, copay, and any prior authorization requirements before your first visit, so there are no surprises. Can I use my HSA or FSA? Yes. Mental health services qualify as eligible expenses under most Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). You can use your HSA/FSA card at the time of service. What are your self-pay rates? We offer competitive self-pay rates for uninsured patients or those who prefer not to use insurance. Please contact our intake team for current pricing. We're happy to discuss payment arrangements if needed.

Question 5

Privacy & Records

Accepted Answer

Is my information kept confidential? Absolutely. All of your health information is protected under HIPAA (Health Insurance Portability and Accountability Act). We never share your information without your explicit written consent, except in specific legally required circumstances (e.g., imminent safety concerns). Can I request my medical records? Yes. You have the right to access your medical records at any time. To request records, contact our office and we'll guide you through our secure release process. Records are typically provided within 30 days of a completed request. What happens if I'm in crisis between appointments? If you are experiencing a mental health emergency, please call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room. For urgent but non-emergency concerns during our business hours, contact our office and we'll do our best to fit you in quickly or provide guidance.

Frequently askedquestions.

Getting Started

Appointments & Telehealth

Treatment & Medication

Insurance & Billing

Privacy & Records

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